(GBR-London) Senior Sales Manager - London Canary Wharf

**Job Number** 19123467 **Job Category** Sales and Marketing **Location** London Marriott Hotel Canary Wharf, 22 Hertsmere Road Canary Wharf, London, Greater London, United Kingdom VIEW ON MAP **Brand** Marriott Hotels Resorts /JW Marriott **Schedule** Full-time **Relocation?** No **Position Type** Management **Start Your Journey With Us** **Start Your Journey in Canary Wharf** Ideally situated in the heart of Canary Wharf, the London Marriott Canary Wharf Hotel & Executive Apartments is the perfect place to work for those seeking a fast paced job in a thriving business community. With headquarters of major corporations on its doorstep, along with major event centres and venues, no two days are ever the same. Make this your address in Canary Wharf. **JOB SUMMARY** As the local, on property sales contact for customers, the Senior Sales Manager is responsible for total account management of the existing account portfolio, as well as proactively soliciting and developing new business opportunities with significant revenue potential. Their focus is to build long-term, value-based customer relationships that enable the Hotel & Executive Apartments to achieve sales objectives. The Senior Sales Manager will work to achieve their personal goals, and support team related revenue goals. This role is also responsible for leading and developing the Sales Manager to achieve their goals, which supports the Hotel & Executive Apartments success. In addition, they will work to inspire and facilitate growth in order to retain talent within Marriott International. This is a permanent role based at the hotel, and will report into the Director of Sales and Marketing. There will be one direct report - a Sales Manager. **WHO WE ARE LOOKING FOR** This position is ideal for someone looking to gain, or further develop, experience in a specialised market dominated by business travel and group sales. In addition, the candidate is also wishing to grow further by stepping into a leadership position. **Experience:** + **_Prior team leadership experience is desirable but not essential._** + **Marriott sales experience is desirable but not essential.** + **Previous proactive experience of the Business Transient, complex Groups, Catering and extended stay segments in 4/5* hotel** **WHAT'S IN IT FOR YOU?** In addition to a competitive salary and bonus programme this role offers the following benefits: + Fantastic career opportunities by joining the world’s largest hotel group + Worldwide travel perks including discounted room rates for yourself, family and friends + Complimentary staff meals when on duty + Complimentary laundry of work attire worn on duty + Travel card loan + Annual associate events + Regular training opportunities + Opportunity to become involved in wider responsibilities such as Corporate and Social Responsibility + Fantastic career opportunities by joining the world’s largest hotel group + Worldwide travel perks including discounted room rates for yourself, family and friends + Complimentary staff meals when on duty + Complimentary laundry of work attire worn on duty + Travel card loan + Annual associate events + Regular training opportunities + Opportunity to become involved in wider responsibilities such as Corporate and Social Responsibility + Fantastic career opportunities by joining the world’s largest hotel group + Worldwide travel perks including discounted room rates for yourself, family and friends + Complimentary staff meals when on duty + Complimentary laundry of work attire worn on duty + Travel card loan + Annual associate events + Regular training opportunities + Opportunity to become involved in wider responsibilities such as Corporate and Social Responsibility + Fantastic career opportunities by joining the world’s largest hotel group + Worldwide travel perks including discounted room rates for yourself, family and friends + Complimentary staff meals when on duty + Complimentary laundry of work attire worn on duty + Travel card loan + Annual associate events + Regular training opportunities + Opportunity to become involved in wider responsibilities such as Corporate and Social Responsibility + Fantastic career opportunities by joining the world’s largest hotel group + Worldwide travel perks including discounted room rates for yourself, family and friends + Complimentary staff meals when on duty + Complimentary laundry of work attire worn on duty + Travel card loan + Annual associate events + Regular training opportunities + Opportunity to become involved in wider responsibilities such as Corporate and Social Responsibility **SPECIFIC DUTIES** + Account Management – Creates sales strategy for account penetration across all segments (Business Travel, Group and Catering). + Executes sales strategy to achieve goals for all assigned hotels. + Understands the impact of department’s operation on the overall financial goals; educates staff on details as appropriate. + Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions. + Builds and strengthens relationships with existing and new customers to enable future bookings.Activities include sales calls, entertainment, FAM trips, trade shows, etc. + Participates in local and international travel to represent hotel & apartments at trade shows, sales missions, conferences etc. + Proactively identifies, qualifies and solicits new business opportunities to achieve personal and hotel revenue goals. + **Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.** + Works independently or centrally, depending on account, with Corporate/Group and Catering Segments to establish appropriate business transient pricing for assigned accounts. + Works collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Global Sales Organization) to ensure sales efforts are coordinated, complementary and not duplicative. + Proactively communicates with key stakeholder groups (General Managers, Property Sales Leaders, Directors of Finance and Accounting). + Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy. + Utilizes Marriott Global Source for resources and information (Training Energizers, segment websites, etc.). + Responsible for setting goals and responsibilities for direct reports and oversees all day to day activities. Administers the performance appraisal process for direct reports and consistently working towards achieving business goals and individual development goals. + Executes and supports Marriott’s Customer Service Standards, hotel’s Brand Standards and the operational aspects of business booked. Participates in and practices daily service basics of the brand. + Gains understanding of the hotel’s primary target customer and service expectations;serves customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. + Interviews and hires Direct Report with the appropriate skills to meet the business needs of the operation. + Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes. + Actively solicits feedback, utilises an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns.Ensures associates are treated fairly and equitably.Constantly strives to improve associate retention.Brings issues to the attention of Human Resources as necessary. + Manages associate progressive discipline procedures for areas of responsibility.Ensures hotel policies are administered fairly and consistently.Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs). + Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility.Maintains an on-going associate recognition program. + Ensures departmental participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships – Spirit to Serve. + Performs other duties as assigned to meet business needs. + Complies with Marriott International Hotels Limited Regional Office policies and procedures. + Working hours as required to do your job but normally not less than 40 hours per week. _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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