(AUS-Port Douglas) Front Office- Guest Services Associate

**Job Number** 20048796 **Job Category** Rooms and Guest Services Operations **Location** Sheraton Grand Mirage Resort, Port Douglas, 19 Port Douglas Road, Port Douglas, Queensland, Australia VIEW ON MAP **Brand** Sheraton Hotels & Resorts **Schedule** On-call **Relocation?** No **Position Type** Non-Management/Hourly **Start Your Journey With Us** **Company** Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, and 30 brands, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn more about our company https://bit.ly/2Ug5ZT1 at https://bit.ly/2Ug5ZT1 Find Your World.™ **Location** This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises 295 guest rooms, suites and villas. **Department** Working within our friendly and professional Front Office Team, this position to the Duty Manager/ Front Office Manager. **Responsibilities include and are not limited to:** + Providing all guests at the resort with asuperior, personalised and memorable experience by greeting and assistingguests with any query/requirements in a professional and timely manner + Taking ownership for any guest issues orqueries and working collaboratively with the rest of the Front Office team andother areas of the resort to resolve them in a timely and effective manner + Handling telephone queries professionally andin line with resort requirements + Ensure the guest's privacy ismaintained at all times. + Ability to work flexible rostersincluding weekends _Preferredapplicants will have valid working rights to work in Australia. Sponsorshipwill not be available for this position._ **Thesuccessful applicant will have:** + A positive ‘can-do’ + A flexible approach with the ability toidentify and successfully implement new initiatives and problem-solving solutions + A collaborative and open communication style + Experience of working with a PropertyManagement System – preferably Opera (mandatory) + High school certificate orequivalent qualification (required) with Tertiary qualifications (desirable) + Experience in similar role withinan International standard 4 or 5 star Hotel _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._