(GBR-Edinburgh) Receptionist - ONE SPA

**Job Number** 19162668 **Job Category** Spa **Location** Sheraton Grand Hotel & Spa, Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Brand** Sheraton Hotels & Resorts **Schedule** Full-time **Relocation?** No **Position Type** Non-Management/Hourly **Start Your Journey With Us** **Start your Journey with us** Sheraton is an iconic global brand with deep roots in communities around the world and a strong belief in the power of We. Together, we are better. Travellers need more than just a luxurious bed to rest. They need space to share and collaborate. Physical space and a like-minded headspace. We are on a journey to turn all our hotels into a declaration of intent, where everyone is welcome to contribute their unique energy, discover a sense of belonging and feel part of something more. We invite, we welcome and we connect with our guests and we are looking for exceptional people who are ready to join the movement. Sheraton. Where the World Comes Together. When you join Sheraton Grand Hotel & Spa Edinburgh, you join Marriott International, a global company with endless opportunities for personal and professional learning, growth and development. One of the Sunday Times’ 25 Best Big Companies to Work For in 2018 and one of the Fortune 100 Best Global Companies to work for 2019, we pride ourselves on supporting our employees with a strong focus on health and wellbeing, brought to life in our companywide TakeCare corporate culture initiative. Welcome to the family. **Job Summary** The award winning One Spa has an exciting opportunity for a Spa Receptionist. Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax. This role involves working 40 hours per week 5 days out of 7, includes weekends and involves Early and Late shift cover. **Responsibilities include:** Working as part of a team of Spa Receptionists to deliver outstanding guest service. Assisting in driving the financial performance of the spa including retail sales, treatment scheduling and up selling. The role also involves taking care of day guests, hotel guests and spa members. + To ensure a warm friendly welcome to all guests + To have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time + To co-ordinate guests consultation records with the Therapists. + To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work. + Complete daily opening procedures and check lists per relevant area daily. + Schedule reservations of spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists. + To organise scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are of first importance. + To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner. + To supervise and conduct the safety of users and equipment of the spa and receive training to endure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa. + To recognise the importance of "sales" in every aspect of their role. + To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies at all public information material are available. **Attributes Required:** + Previous experience within a luxury five star environment would be beneficial. + Experience of working with hotel/spa booking and scheduling software + Excellent written and spoken English + Flexible and adaptable approach to working hours + Impeccable personal presentation + Excellent understanding of client care and five star standards + Genuine interest in holistic spa philosophy + Committed, enthusiastic and customer focused + Ability to work as part of a dedicated and passionate team **Benefits:** In return we offer unlimited career opportunities, industry leading benefits (including discounted hotels, free meals on duty, uniform, dental and optical plans), and an environment where your development is our priority. We offer a monthly training calendar full of development opportunities designed to expedite career progression. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._ _Salary £18,150_

source https://dejobs.org/CCADDB35B6B547F79AE21E3FF1F0D9AD25