(GBR-London) Senior Manager, Claims – Europe & Middle East Africa (EMEA)

**Job Number** 20046948 **Job Category** Loss Prevention & Security **Location** Europe Office - London, Barnard's Inn, 86 Fetter Lane, London, Greater London, United Kingdom VIEW ON MAP **Brand** Corporate **Schedule** Full-time **Relocation?** No **Position Type** Management **Start Your Journey With Us** Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? As a member of the Global Claims Team, the Senior Manager, Claims – EMEA manages critical elements of Marriott’s claim program within the EMEA Continent structure, including oversight of third-party claim handlers, claim reserving practices, claim settlements, and liaison with internal Marriott stakeholders (EMEA Insurance and GS&S Teams, EMEA Finance Leadership and Hotel Leadership), insurance broker and insurer claims staffs. **REPORTING RELATIONSHIPS** The Senior Manager, Claims – EMEA directly reports to the Senior Director, Global Claims based in Bethesda, Maryland USA for technical day-to-day responsibilities and strategic claims direction. **BUSINESS CONTEXT / LOCATION / LANGUAGE** • Full Time position based at Marriott London Office • Language Requirements – High proficiency (speaking, reading and writing) in English • Travel Requirements – Limited Travel required **SPECIFIC DUTIES / EXPECTED CONTRIBUTIONS** • Key referral person for the management of day-to-day claims issues to the EMEA continent • Serve as claims consultant to hotels, providing advice on guest claims or customer service requests • Review EMEA FNOL (first notification of loss) not previously triaged by HQ for severity and possible escalation within AIG • Serve as primary EMEA claims operations liaison responsible for direct monitoring and oversight of all EMEA Liability and Employers Liability losses, including evaluation and monitoring/oversight of insurer handling, reserving and disposition of claims. • Coordinate First Notice of Loss (FNOL) and Ministry of Justice (MOJ) notices as necessary • Support to optimize internal and external (adjusters) claims best practices • Referral of UK Intertrust (registered agent) correspondence or other claims notification/documentation or correspondence for EMEA to AIG • Coordinate and distribute quarterly claims dashboards to Continent leadership, Insurance, & GS&S peer teams • Provide technical direction and/or concurrence on insurer-recommended settlements above dollar threshold TBD • Act as liaison between Liability insurer and operations when needed for claims investigations, dispositions, and litigation management • Manage losses with insurers requiring General Data Protection Regulation (GDPR) coordination • Oversee Uninsured Loss Recovery (ULR) process and identify to hotels or management any necessary opportunities • Coordinate claims management strategy with GS&S to reduce losses through loss analysis, training, lessons learned and identification of changes in legislation, regulation, and/or case law • Seek assistance and/or direction from HQ Global Claims Team on high risk claims involving negligent security practices, serious vehicle accidents, bodily injury, death, and/or liquor liability • Evaluate and perform loss-trend analysis of insurer loss reports to; a) identify newly reported cases, b) ensure case reserves are consistent with company and/or insurer based guidelines and philosophy, c) direct any TPA participation on applicable claims, and d) properly determine when aged case reviews/inquiries may be advisable • Coordinate bi-annual EMEA Liability claims review meeting—cases reserved below $50,000 USD • Participate in relevant portion of bi-annual AIG large loss ($50,000 USD+) meetings • Assist broker claims advocate in performing audits to validate claims data, file documentation, and reserve practices to ensure quality of claim product • Partner with Global Safety & Security to identify loss patterns and opportunities to mitigate losses and control loss costs • Coordinate Finance team training, including cluster conferences, internal meetings, trainings, or workshops • Participate on monthly calls with key partner disciplines, including Legal, Insurance, Risk Finance, & GS&S • Participate in UK Governance meetings, as necessary. • Participate in update calls with HQ Global Claims Team to discuss outstanding claims issues and trends identified • Coordinate claims training webinars, seminars, presentations and workshops with the Insurance Team, GS&S Team and insurance broker to educate operations on key claim issues including: timely reporting, use of MIRA, claim investigation, evidence preservation, amongst others • Lead and coordinate other special projects, as assigned • Performs other duties as assigned to meet business needs **CANDIDATE PROFILE – KNOWLEDGE & SKILLS** **Experience:** • University degree ideally in corporate risk management or a related field • Minimum of 6 years of progressive job experience in insurance claims; brokerage or risk management • Thorough understanding of the European Union’s General Data Protection Regulation (GDPR) • Understanding of U.K and Ireland Employers Liability practices • Understanding or experience with Ministry of Justice (MOJ) claims • Experience with Environmental Health Officer investigations and requirements • Proficient in Microsoft Office (Excel and Word a must) and PowerPoint • Experience and strong proficiency in data analytical skills with demonstrated ability to identify key loss trends • Strong problem-solving skills with an ability to develop or encourage alterative or new innovative solutions when appropriate • Strong interpersonal skills with an ability to influence and communicate effectively with insurance and non-insurance professionals • Experience with multinational operations and multi-lingual skills a plus • Ability to build consensus amongst various stakeholders with competing priorities • Positive attitude and a high level of enthusiasm and energy • Ability to work independently and prioritise multiple projects while meeting required goals and deadlines • Develops and maintains effective relationships with both internal and external customers / stakeholders • Prior CII or IRM coursework encouraged _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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