(AUS-Brisbane) Welcome Manager on Duty

**Job Number** 20050754 **Job Category** Rooms and Guest Services Operations **Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP **Brand** W Hotels **Schedule** Full-time **Relocation?** No **Position Type** Management **Start Your Journey With Us** Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. **JOB SUMMARY** LIVE THE SUNSHINE STATE OF MIND AT W BRISBANE. Located in the heart of Brisbane’s CBD, W Brisbane is looking for an energetic and people-centric individual to join our team as Welcome Manager on Duty. Boldly colouring outside the lines of traditional luxury, it is our Whatever/Whenever attitude and service promise that turns traditional into lifestyle. Be bold and apply today for your opportunity to live it up! **Maintaining Guest Services and Welcome Desk Goals** + Manages day-to-day operations, ensuring the quality, standards, and expectations of guests are met on a daily basis. + Develops SMART goals and plans to prioritise, organise, and accomplish your work. + Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. + Supervises talent levels to ensure that guest service, operational needs, and financial objectives are met. + Ensures that regular on-going communication is happening with talent to create awareness of business objectives and communicate expectations, recognises performance, and produces desired results. + Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goal **Supporting Management of Rooms Division** + Utilises interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. + Encourages and building mutual trust, respect, and cooperation among team members. + Serving as a role model to demonstrate appropriate behaviours. + Supervises and manages talent. + Manages all day-to-day operations. + Establishes and maintains open, collaborative relationships with talent and ensures talent do the same within the team. + Supervises all areas of the Rooms Division Department in the absence of the Director of Rooms **Education & Experience Required** + Higher Diploma or Bachelor Degree in Business Management and/or Hotel/Tourism Management + Minimum 4 years' experience in a Rooms Division environment within an International Hotel Chain; 5-star/Lifestyle hotel experience preferred. + Must demonstrate a proven track record of experience across the Rooms Division field, possess excellent verbal and written communication skills and have a high attention to detail. _MarriottInternational is an equal opportunity employer committed to hiring a diverseworkforce and sustaining an inclusive culture. Marriott International does notdiscriminate on the basis of disability, veteran status or any other basisprotected under federal, state or local laws._