(AUS-Melbourne) Assistant Meeting & Events Manager/ Assistant Banquets Manager

**Job Number** 20053041 **Job Category** Event Management **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Brand** W Hotels **Schedule** Full-time **Relocation?** No **Position Type** Management **Start Your Journey With Us** W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in. Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. **MEETING & EVENTS** With almost 830sqm of ultra-modern conference, meeting and event space at W Melbourne, we’re setting the stage for spectacular events with fully adaptable conference equipment, world-class audio-visual facilities and contemporary cocktails and cuisine from our expert in-house catering team. The jewel in the crown, the GREAT ROOM is a 426sqm pillarless ballroom with an abundance of natural light and 4mx5m LED wall. We’re looking for talent that are passionate about delivering events that spark imagination and set minds racing. **ROLEPURPOSE** Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. **CAST KEYRESPONSIBILITIES** **Education and Experience** High school diploma or GED; 2 years’ experience in the event management, food and beverage, or related professional area **ManagingBanquet Operations** + Projectssupply needs for the department, (e.g., china, glass, silver, buffet presentations,props). + Appliesknowledge of all laws, as they relate to an event. + Understandsthe impact of Banquet operations on the overall success of an event and managesactivities to maximize customer satisfaction. + Adheresto and reinforces all standards, policies, and procedures. + Maintainsestablished sanitation levels. + Managesdepartmental inventories and maintains equipment. + Usesbanquet beverage records to control liquor costs and manage the banquetbeverage perpetual inventory. + Schedulesbanquet service talent to forecast and service standards, while maximizingprofits. + Assiststeam in developing lasting relationships with groups to retain business andincrease growth **Participatingin and Leading Banquet Teams** + Setsgoals and delegates tasks to improve departmental performance. + Conductsmonthly department meetings with the Banquet team. + Appliesand continually broadens knowledge of food and wine pairings and cutting-edgecuisine with emphasis on current event trends. + Actsas a liaison to the kitchen talent. + Leadsshifts and actively participates in the servicing of events. **Ensuring andProviding Exceptional Customer Service** + Setsa positive example for guest relations. + Interactswith guests to obtain feedback on product quality and service levels. + Respondsto and handles guest problems and complaints. + Empowerstalent to provide excellent customer service. + Ensurestalent understand expectations and parameters. + Strivesto improve service performance. + Emphasizesguest satisfaction during all departmental meetings and focuses on continuousimprovement. + Reviewscomment cards and guest satisfaction results with talent. **Conducting Human Resources Activities** + Communicates and executes departmental andproperty emergency procedures and ensures talent are trained in safetyprocedures. + Observes service behaviours of talent andprovides feedback to individuals. + Monitors progress and leads discussion withstaff each period. + Participates in the development andimplementation of corrective action plans. + Reviews quarterly Meeting Planner Surveyresults and participates in the development and implementation of correctiveaction to address service challenges; focuses on continuous improvement ofguest satisfaction. + Attends and participates in all pertinent meetings. **MANAGEMENT COMPETENCIES** **Leadership** + **Professional Demeanour** - Exhibiting behavioural styles that conveyconfidence and command respect from others; making a good first impression andrepresenting the company in alignment with its values. + **Problem Solving andDecision Making** - Identifying andunderstanding issues, problems, and opportunities; obtaining and comparinginformation from different sources to draw conclusions, develop and evaluatealternatives and solutions, solve problems, and choose a course of action. + **Adaptability** - Maintainingperformance level under pressure or when experiencing changes or challenges inthe workplace. **Managing Execution** + **Driving for Results** - Setting high standards of performance for self and/or others;assuming responsibility for work objectives; initiating, focusing, andmonitoring the efforts of self and/or others toward the accomplishment goals;proactively acting and going beyond what is required + **Building and Contributing to Teams** -Leading and participating as a member of a team to move toward the completionof common goals while fostering cohesion and collaboration among team members. **BuildingRelationships** + **Co-workerRelationships** - Interacting with othersin a way that builds openness, trust, and confidence in the pursuit oforganizational goals and lasting relationships. + **CustomerRelationships** - Developing and sustainingrelationships based on an understanding of customer needs and actionsconsistent with company values. + **Fostering Inclusion** -Supporting talent with diverse styles, abilities, motivations, and/or culturalperspectives; leveraging personal differences to achieve objectives; andpromoting a work environment where all talent is given the opportunity tocontribute to their full potential. **Generating Talent andOrganizational Capability** + **Talent Management** -Providing guidance and feedback to help individuals develop and strengthenskills and abilities needed to accomplish work objectives. **Learning and ApplyingProfessional Expertise** + **Technical Acumen** - Understanding and utilizing professional skills and knowledge in aspecific functional area to conduct and manage everyday business operations andgenerate innovative solutions to approach function-specific work challenges + **Event Planning** - The ability toconnect with customers, detail events, upsell products and services, managemultiple customers at a given time, be detailed orientated, understand and havea working knowledge of catering and event management systems. + **Banquets** - Have a working knowledgeof service standards, procedures and techniques for executing banquet eventorders to include banquet /meeting room set up and strike, banquet design, andbanquet beverage set-up and controls. + **EventServices** - Have a working knowledge of standards andprocedures for proper meeting room and table set-ups, various meeting room andtable configurations and the set-up of staging and dance flooring. _MarriottInternational is an equal opportunity employer committed to hiring a diverseworkforce and sustaining an inclusive culture. Marriott International does notdiscriminate on the basis of disability, veteran status or any other basisprotected under federal, state or local laws._