(AUS-Melbourne) B&F Agent/ F&B Attendant - Lollo (FT)

**Job Number** 20053013 **Job Category** Food and Beverage & Culinary **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Brand** W Hotels **Schedule** Full-time **Relocation?** No **Position Type** Non-Management/Hourly **Start Your Journey With Us** W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in. Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in. **LOLLO** Lollo, will be under the culinary creative direction of a renowned local chef and will take diners from day to night and beyond, celebrating the chefs mixed heritage and unique approach to menu curation. We’re looking for Talent who are passionate about delivering electric dining experiences that get the whole town talking. **ROLEPURPOSE** Provide high quality service of food courses and alcoholic beverages to guests, based on requirements and standards. **CAST KEYRESPONSIBILITIES** Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications where required. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other talent. Ensure adherence to quality expectations and standards. **Safety and Security** + Report workrelated accidents, or other injuries immediately upon occurrence tomanager/supervisor. + Follow companyand department safety and security HIDs and procedures to ensure a clean, safe,and secure environment. + Identify andcorrect unsafe work procedures or conditions and/or report them to managementand security/safety personnel. + Use properequipment, wear appropriate personal protective clothing (PPE), and employcorrect lifting procedures, as necessary, to avoid injury. + Follow propertyspecific HIDs for handling emergency situations (e.g., evacuations, medicalemergencies, natural disasters). + Follow HIDs forthe safe operation and storage of tools, equipment, and machines. + Completeappropriate safety training and certifications to perform work tasks. **Policies and Procedures** + Protect theprivacy and security of guests and fellow talent. + Follow companyand department HIDs. + Ensure uniform andpersonal appearance are clean, hygienic, professional and in compliance withcompany HIDs. + Maintainconfidentiality of proprietary materials and information. + Protect companytools, equipment, machines, or other assets in accordance with company policiesand procedures. + Perform otherreasonable job duties as requested by supervisors. **Guest Relations** + Address guests'service needs in a professional, positive, and timely manner. + Welcome andacknowledge each guest with a smile, eye contact, and a friendly verbalgreeting, using the guest's name when possible. + Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching/listening to guest preferences and actingon them whenever possible. + Thank guestswith genuine appreciation and provide a fond farewell. + Actively listenand respond positively to guest questions, concerns, and requests using brandor property specific process to resolve issues, delight, and build trust. + Engage guests inconversation regarding their stay, property services, and areaattractions/offerings. + Aid individualswith disabilities, including assisting visually, hearing, or physicallyimpaired individuals within guidelines (e.g., escorting them when requested,using words to explain actions, writing directions on paper, moving objects outof the way, or offering access to Braille or TDD phones). + Assist fellowtalent to ensure proper coverage and prompt guest service. **Communication** + Speak to guestsand fellow talent using clear, appropriate and professional language. + Discuss worktopics, activities, or problems with fellow talent, supervisors, or managersdiscreetly and quietly, avoiding public areas of the property. **Working with Others** + Support all fellowtalent and treat them with dignity and respect. + Develop andmaintain positive and productive working relationships with other talent anddepartments. + Partner with andassist others to promote an environment of teamwork and achieve common goals. **Quality Assurance/Quality Improvement** + Comply withquality assurance expectations and standards. **Physical Tasks** + Read andvisually verify information in a variety of formats (e.g., small print). + Stand, sit, orwalk for an extended period or for an entire work shift. + Move, lift,carry, push, pull, and place objects. + Grasp, turn, andmanipulate objects of varying size and weight, requiring fine motor skills andhand-eye coordination. + Move oversloping, uneven, or slippery surfaces. + Move up and downstairs and/or service ramps. + Reach overheadand below the knees, including bending, twisting, pulling, and stooping. **General Beverage and Food Services** + Maintaincleanliness of work areas throughout the day, practicing clean-as-you-goprocedures. + Communicateadditional meal requirements, allergies, dietary needs, and special requests tothe kitchen. + Set tablesaccording to type of event and service standards, including types of linens,glassware, plate/chinaware, and silver/flatware, ensuring all supplies meetquality standards. + Followappropriate procedures for serving **Assists Management** + Communicate withguests, fellow talent, or departments to ensure guest needs are met. **Greeting and Seating** + Thank everyguest upon departure, invite them to return, and wish them a fond farewell. **Closing** + Complete closingduties, including storing all reusable goods, breaking down goods, cleaning allequipment and areas, returning equipment to proper locations, lockingrefrigerators, restocking items, turning off lights, locking doors, andcompleting daily cleaning checklist. **Cash/Bank Handling** + Recordtransaction in MICROS system at time of order. **Steps of Service** + Present physicaland accurate check and process payment, adhering to all cash handling and creditpolicies/procedures including added and received gratuity. + Check in withguests to ensure satisfaction with each food course and/or beverages. + Answer questionson menu selections, and check with kitchen talent whenever additionalclarification is necessary. + Communicate withthe kitchen regarding the length of wait for food items, recook orders, andproduct availability. _MarriottInternational is an equal opportunity employer committed to hiring a diverseworkforce and sustaining an inclusive culture. Marriott International does notdiscriminate on the basis of disability, veteran status or any other basisprotected under federal, state or local laws._