(AUS-Sydney) Manager, Digital Consulting, MDS ANZP

**Job Number** 20052385 **Job Category** Sales and Marketing **Location** Sydney Area Office, Sheraton Grand Sydney Hyde Park, Sydney, New South Wales, Australia VIEW ON MAP **Brand** Corporate **Schedule** Full-time **Relocation?** No **Position Type** Management **Start Your Journey With Us** Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? **JOB SUMMARY** The Manager, Digital Consulting, MDS ANZP is directly responsible for the daily management of digital activation efforts for hotels participating in Marriott Digital Services (MDS) programs within the Asia Pacific Excluding China (APEC) region. The digital programs are focused on providing comprehensive search engine optimization (SEO) services, including, but not limited to, HWS Content Management, Program Performance and Reporting, and Paid Media Management. The Manager, Digital Consulting, MDS ANZP acts as the main point of contact for the hotels and is the liaison between internal teams, ensuring all deliverables are met and tactics are executed on time. This position is responsible for setting program strategy, defining expectations, providing performance reports and ensuring the highest level of service is provided. This position reports to the Director, Digital Consulting, MDS ANZP. The MDS team provides digital solutions for all Marriott brand hotels, globally. This centralized in-house team provides individual hotels with a range of digital services, and functions as an agency-like model within the Global Digital organization. **CANDIDATEPROFILE** **Education andExperience** + BS/BA degree from an accredited university inBusiness Administration, Marketing, Hospitality, or related major, preferred. + 2+ years digital marketing experience required,experience with hotels a plus. + Agency work experience preferred; primarily in aproperty services/account services role. **CORE WORKACTIVITIES** **Managing Work, Projects,and Policies** + Ensure programs provide a cohesive digitalstrategy, through the use of search, paid media, and reporting tacticexecution. + Manage and track all program tactics to ensuredeliverables are met and executed on-time. + Tracks time against billing and non-billable activitiesto ensure cost recoverability. + Build and maintain long-term relationships with newand existing properties through open communication. + Schedule and lead property discovery and reportingcalls throughout enrollment period. + Manage and implement strategic keywordstrategy through optimization of on and offsite tactics. + Addresses ad-hoc property questions andconcerns in an effective and timely manner. Escalates issues to Sr. Manager andDirector when necessary. + Interpret reporting trends andproactively communicate performance to hotels in the form of presentations. + Monitors the impact of the program and proactivelycommunicates a change in strategy when necessary. + Identifies when hotels are up forrenewal and proactively solicits re-enrollment. + Makes strategic recommendations for additionalservices/tactics to enhance program to meet property goals. + Meets goals as defined by client satisfactionsurvey and annual renewal targets. **Supporting Operations** + Works with internal Marriott Digital Services (MDS)Operations team to guarantee program tactics are executed on-time and at ahigh-quality. + Provides feedback to continually improve workprocesses and systems that support program execution. + Solicit feedback from properties to ensure programtactics meet their needs and demands. + Assists in successfully onboarding and training newemployees. + Actively participates and engages in internal andexternal special projects to broaden skill set, as appropriate. + Engages in frequent communication with MDS supportteams through established platforms. + Establishesand maintains complete and up-to-date information on all properties status andperformance. + Supportsdepartment-wide efforts to improve MDS culture and work environment. + Attends training and conferences to increase subjectmatter expertise and deepen skills. + Actively seeks out opportunities to learn moreabout the digital industry. **AdditionalResponsibilities** + Attends and participates in all relevant internaland external meetings. + Informs, updates, and provides information tomanagers and co-workers in a timely manner. + Presents ideas, expectations and information in aconcise, organized manner. + Uses problem solving methodology for decisionmaking and follow up. + Maintains positive working relations with internalcustomers and department managers. + Manages time effectively and conducts activities inan organized manner. + Answers hotel/owner questions as appropriate. + Performs other reasonable duties as assigned bymanager. _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._