(GBR-London) Mgr-Engineering

**Job Number** 20046359 **Job Category** Engineering and Facilities **Location** London Marriott Hotel Twickenham, Rugby Road, London, Greater London, United Kingdom VIEW ON MAP **Brand** Marriott Hotels Resorts /JW Marriott **Schedule** Full-time **Relocation?** No **Position Type** Management **Start Your Journey With Us** Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. **Marriott Hotels** , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. **JW Marriott** is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. **Position:** **Engineering Manager** **Date:** **June 2020** **Business Unit:** **39258 - Twickenham** **Department:** **Engineering** **Reports to:** **General Manager** **Career Band:** **Red** **JOB SUMMARY** To manage the Engineering team and ensure the bedrooms, meeting rooms, restaurant, bar and public areas are maintained to Owner, Company, legislative and health and safety standards through the process of planned maintenance and day-to-day upkeep. **SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE** **Scope Measures:** · Size of Unit (156) · Classification of Unit (AAAA – D) D · Culinary Category (I - III) · Titles of Direct Reports: Shift Engineer · Control or Influence of Budget (Y) **Business Context** Describe in bullet format, the operational challenges and business issues that the individual in the position will face now and/or in the future. These challenges could include increasing competition, declining market share, poor financial performance, low associate satisfaction, union activity, property renovation and owner relations. **Candidate Profile** **Experience** · Two year’s experience in supervisory role required · Previous experience in Hotel Property or service industry preferable · Qualified trade for example electrician or plumber desirable **Skills and Knowledge** · Understanding of purchasing and maintenance of equipment · Effective decision making skills · Strong problem-solving skills · Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling · Ability to acquire and maintain relationships e.g., associates, customers, vendors · Strong customer and associate relation skills · Knowledge of overall hotel operations as they affect Engineering and related areas · Effective influence skills · Ability to effectively manage labour productivity · Good presentation and platform skills · Good communication skills (verbal, listening, writing) · Strong organisation skills · Ability to use standard software applications and hotel systems · Effective conflict management skills · Effective change management skills · Good training/facilitator skills · Knowledge of purchasing, inventory controls, supplies and equipment · Knowledge of government regulations and safety standards **Education or Certification** · High School Diploma or equivalent required; Bachelor’s Degree preferred · Engineering Education preferred · Certifications as required to comply with local requirements **Leadership Competencies** Attach the Leadership Competencies template that corresponds to the career band for the position. **Business Results** Balanced Scorecard Results: Supports and conducts activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share. · **Operations:** Manages the operations of all engineering areas and staff. Works with department leaders and associates to execute the hotel strategy and focus on meeting or exceeding departmental and hotel goals. Ensures compliance with Marriott Operating Standards to maintain brand integrity. · **Guest Satisfaction:** Understands the customer’s expectations related to the bedrooms and public areas. Ensures engineering associates strive to meet or exceed guest expectations and help build customer loyalty. · **Human Resources:** Participates in the hiring, development and retention of a diverse workforce to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. · **Sales and Revenue Management:** Supports the hotels strategy targeting both in-house and external customers. · **Financial Management:** Participates in the management of the department’s annual operating budget to achieve or exceed budget expectations. Helps to manage wages, productivity and expenses in accordance with business demand. **Technical Expertise** _(Learning andApplying Personal Expertise)_ The following are specific responsibilities and contributions critical to the successful performance of the position: **Operations/Property Management** + **Manage anddelegate to Shift Engineers to ensure specific departmental procedures arefollowed in the repair, maintenance, alteration and installation of workcarried out in the Hotel.** + Manage andassign preventive maintenance programme for all equipment. + Liaise withsuppliers and contractors. + Coordinatehotel work order program. + Take a leadrole in projects and refurbishment works. + Co-ordinatewith contracts on a technical level. + Managecontractors whilst on site. + Take responsibilityfor managing safe working practices for contractors and co-workers. + Ability toorganise workloads for other team members. + **Assistdepartment management in interviewing, selection, training and counseling ofnew department associates.** + **To** **prioritise** **work schedules in relation to customer needs.** + **_To take adequate care in relation to health andsafety and action any relevant areas._** + **_To communicate with department leaders in relation toany maintenance repairs requiring action._** + **Eachassociate is expected to carry out, within their capabilities, all reasonablerequests by management.** + Ensures compliance with allstatutory regulations. + Operates and maintains alldepartment equipment and reports malfunctions. + Orders associate uniformsaccording to budget and ensures uniforms are properly inventoried andmaintained. + Purchases appropriate suppliesand manage inventories according to budget + Reviews staffing levels toensure that guest service, operational needs and financial objectives are met. + Interacts withguests/customers, community, company representatives, vendors and localeducation systems as needed. + Trains associates in safetyprocedures and supervises their ability to follow loss prevention policies toprevent accidents and control costs. + Effectively investigates,reports and follows-up on associate accidents. **Guest Satisfaction** + Sets a positive example forguest relations. + Interacts with guests to obtainfeedback on product quality and service levels; effectively responds to andhandles guest problems and complaints. + Empowers associates to provideexcellent customer service.Ensuresassociates understand expectations and parameters. + Observes service behaviours ofassociates and provides feedback to individuals; continuously strives to improveservice performance. + Reviews comments and guestsatisfaction results with associates.Participates in the development and implementation of corrective actionplans. + Emphasises guest satisfaction during all departmental meetings and focuses oncontinuous improvement. + Helps associates receiveon-going training to understand guest expectations. + Attends pre-convention andpost-convention meetings to understand group needs, set appropriateexpectations and gather critical information to communicate areas ofresponsibility. **Human Resources** + Assists as needed in theinterviewing and hiring of associate team members with the appropriate skills. + Supports a departmentalorientation program for associates to receive the appropriate new hire trainingto successfully perform their job.Ensures associates are cross-trained to support successful dailyoperations. + Uses all available on the jobtraining tools for associates; manages on-going training initiatives andconducts training when appropriate. + Communicates performanceexpectations in accordance with job descriptions for each position. + Participates in the associateperformance appraisal process, providing feedback as needed. + Establishes and maintains open,collaborative relationships with associates and ensures associates do the samewithin the team. + Actively solicits associate feedback,utilizes an "open door" policy and reviews associate satisfactionresults to identify and address associate problems or concerns.Brings issues to the attention of thedepartment manager and Human Resources as necessary. + Participates in associateprogressive discipline procedures.Ensures hotel policies are administered fairly and consistently,disciplinary procedures and documentation are completed according to Standardand Local Operating Procedures (SOPs and LSOPs) and supports the Peer ReviewProcess. + Ensures that regular on-goingcommunication is happening with associates to create awareness of businessobjectives and communicate expectations, recognises performance and produces desiredresults. + Celebrates successes andpublicly recognizes the contributions of team members; ensures associaterecognition is taking place on all shifts.Participates in an on-going associate recognition program. + Ensures associates maintainrequired food handling and sanitation certifications. **Sales and Revenue Management** + Participates as needed in salesstrategy meetings to anticipate service and staffing needs. + Attends scheduled projectionmeetings as needed to anticipate long term planning needs. **Financial Management** + Comprehends budgets, operatingstatements and payroll progress reports as needed to assist in the financialmanagement of the department. + Utilises the Payroll ManagementSystem to effectively schedule to business demands and for tracking ofassociate time and attendance.Managespayroll administration. + Participates in the managementof department's controllable expenses to achieve or exceed budgeted goals. + Understands the impact ofdepartment's operation on the overall hotel financial goals and objectives andmanages to achieve or exceed budgeted goals. **Other** + Ensures any Personal ProtectiveEquipment (PPE) is worn as necessary, any social distancing requirements arefollowed and all cleanliness and hygiene standards are achieved. + Performs other duties as assignedto meet business needs. _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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