(AUS-Brisbane) Assistant Spa Manager

**Job Number** 20058617 **Job Category** Spa **Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP **Brand** W Hotels **Schedule** Full-time **Relocation?** No **Position Type** Non-Management/Hourly **Start Your Journey With Us** **Company** Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at https://bit.ly/32fpyh2. Find Your World.™ LIVE THE SUNSHINE STATE OF MIND AT W BRISBANE. Located in the heart of Brisbane’s CBD, W Brisbane is looking for an energetic and people-centric individual to join our team as **Assistant Spa Manager** . Boldly colouring outside the lines of traditional luxury, it is our Whatever/Whenever attitude and service promise that turns traditional into lifestyle. Be bold and apply today for your opportunity to live it up! **AWAY®SPA** is a 'Lust for Life' experience designed for the W guest who wants to look good and feel good, with a healthy and lasting inner and outer glow for the night ahead and beyond. Replacing traditional constraints on spa culture with the freedom and fun of **W, AWAY SPA** trades wind chimes and chants for modern social environments, with a fun yet still-chill vibe, and a dash of superficial charm. You will have a proven track record in previous leadership roles where you can empower and create a high-performance culture in line with the Service Foundations of W Brisbane. This role will require you to perform at your best in a fast paced environment and utilise your diverse range of skills. You will provide operational support, administration and reservations tasks as well as the responsibility for the daily operation of AWAY Spa in conjunction with the AWAY Spa Manager. **Job Summary** Key responsibilities of this role include but are not limited to: + Attending to and exceeding the needs and requirementsof both guests and members + Reception duties meeting and greeting guests andmembers in accordance with department policies and 5 star etiquette. + Selling and up selling of the departments servicesincluding merchandise, massage and beauty, programs and assessments. + Regularly attend hotel and departmental training with aview to learning and having positive input. Communicate and contributeideas and thoughts to assist in improving services and the operation ofthe department and hotel. + Take a leadership role in driving implementation andutilisation of various tools as required for the benefit of the hotel + Achieve departmental and hotel goals related to GEI(guest experience) and revenue related targets + Implementing and achieving all brand standards + Knowing the spa competition and key points ofdifferences that makes the department unique + Be active in all revenue spheres including Retail andservices + Follow hotel and departmental standards and proceduresand best practices to ensure effective operation of the department andhotel. **Education & Experience Required** + Excellent presentation, communication and interpersonalskills + Strong desire to be part of a united team and community + Excellent attention to detail, as well as impeccablegrooming and presentation. + Diploma in Beauty Therapy desirable but not necessary + Excellent understanding of the spa, health andwell-being industry _Marriott International is an equalopportunity employer committed to hiring a diverse workforce and sustaining aninclusive culture. Marriott International does not discriminate on the basis ofdisability, veteran status or any other basis protected under federal, state orlocal laws._