(GBR-London) Head Bartender

**Job Number** 21153113 **Job Category** Food and Beverage & Culinary **Location** W London, 10 Wardour Street, London, London, United Kingdom **Brand** W Hotels **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located Remotely?** N Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. Boldly colouring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you? **The impact you’ll make** You are a bright mixologist who is always on the lookout for new beverage trends and supervising others to do the same. When you are behind the bar, you create an energy that is both welcoming and exciting. You take pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day and you lead by example to all of your team. **Rewards for work, benefits for your lifestyle** You’ll be supported in and out of the workplace through: + Discounts on hotel rooms, gift shop items, food and beverage + Learning and development opportunities + Recognition programs **What we’re looking for** KEY ATTRIBUTES + Possess a good command of English + Great storytelling skills + An excellent verbal manner and proven customer service skills + Good knowledge or experience of the hospitality industry + Good organisation skills with an attention to detail + A team Player with flexible & positive attitude + Good leadership and training experience + Hardworking and consistent DESIRABLE ATTRIBUTES + Be able to demonstrate experience in complaint handling + Passion for the hospitality industry + Able to work in a fast paced environment & remain calm under pressure + Previous brand experience or knowledge **What you’ll do** _This role requires the following responsibilities, which include but are not limited to;_ + Represent and be the face of the hotel/bar to all guests + Greet guests and present menu + Strong task and time management abilities + Interacting with guests with exceptional interpersonal and communication skills + Positive, engaging personality and professional appearance + Create classics and innovative drinks exceeding guests needs and expectations + Assess guests needs and preferences and make recommendations + Make recommendations and answer all related inquiries + Record drink orders accurately into Micros + Record wastages + Prepare and serve drinks in accordance with standard recipes + Peel, slice and pit fruit for garnishing drinks. + Mix and garnish cocktails according to standard specs + Restock and replenish bar inventory and supplies + Serve snacks to guests seated at the bar + Up-sell drink and food to guests + Respond promptly to requests from guests in a polite and professional way. + Eye for detail and own initiative + Attempt to limit problems related to guests excessive drinking by following established procedures + Process transactions using the POS system + Prepare checks for guests or open tabs + Process guests payments, or take tabs by using CC or room number + name + Arrange glasses and bottles into attractive and functional displays + Ensure clean glasses, bar equipment and working areas + Comply with all health, safety and hygiene standards and policies + Balance the cash register at the start and close of each shift + Order and restock bar inventory (Requisitions, fruit orders...) + Create drinks recipes + Stay guests focused and provide excellent guests experience + Availability to work late nights, weekends and bank holiday as we operate 365 days a year + Help others (barbacks, waitress...) when required + Maintain bars as clean as possible and use quiet times to clean, tidy up This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification. _As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above._ **Rewards for work, benefits for your lifestyle** You’ll be supported in and out of the workplace through: + Meals on shift and Laundry of work attire + Discounts on hotel rooms and food and beverage across the company + Learning and development opportunities + Recognition programs + Wellbeing programs **Connect your passions with a rewarding opportunity** You’re a beverage enthusiast. And with us, you'll get to both refine and showcase your craft of creating cocktails. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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