(GBR) Senior Manager IT - Central Services

**Job Number** 21151687 **Job Category** Information Technology **Location** Europe Office-UKShared Service, Cedar House 750A Parkland Square, Luton, BEDFORDSHIRE, United Kingdom **Brand** Corporate **Schedule** Full-Time **Relocation?** N **Position Type** Management **Located Remotely?** N Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? The Senior Manager IT Central Services reports to the Director iT Central Services, acts as their locum and is responsible for the EMEA IT Central Services group in the Directors absence, they provide leadership, management and service delivery for all applications hosted above property within EMEA interfacing with managed, franchised and joint venture hotels and managing data centre relationships.Ensures effective management, support and operation of technological systems in alignment with business needs, providing application expertise to the business. Provides system support that effectively delivers reactive and proactive services for central applications, central infrastructure and shared service center hotels ensuring maximum availability, ensuring business critical systems are delivered affectively with adequate continuity /disaster recovery plans in place. Provides escalation support out of hours including overnight and weekends as required as part of a team schedule. Supports with the day to day management of the MarCAS Team. **Skills and Knowledge** + Able to accept change openly, taking ownership to ensure success of change + Demonstrated ability to foster positive business relationships in various environments and with people of varying personalities and diverse backgrounds/cultures. + Effective management of Technology Vendors for equipment, software and services + Able to resolve issues using negotiation and mediation, and create a win-win situation between parties + Able to meet deadlines and acceptable standards through rendering decisions and taking appropriate action to complete tasks. + Willing to take personal responsibility for actions and the delivery of results and remain effective regardless of uncertainty or ambiguity. + Able to make decisions that may operationally impact the business + Networks and makes formal and informal presentations. + Experience building relationships with and managing and enhancing performance of 3rd party vendors. + Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc + Proven Project Management + Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers. + PCI/PII security awareness & experience **Education or Certification** + Requires minimum tertiary education from an accredited Hospitality college/business school. + Graduate level training + Hospitality management skills + 5 years IT Management experience gained in the hospitality industry or Operational Experience + 3 years Systems Support Management required must include management of central applications in a hosted environment + 3 year demonstrated track record in managing multiple projects of significant size and scope, as well as providing services, support of applications, hardware and operating systems. + ITIL V3 intermediate level certification _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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