(GBR) Front Office Supervisor

**Job Number** 22001568 **Job Category** Rooms & Guest Services Operations **Location** Liverpool Marriott Hotel City Centre, One Queens Square, Liverpool, MERSEYSIDE, United Kingdom **Brand** Marriott Hotels Resorts **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located Remotely?** N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. **Marriott Hotels** , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. **JW Marriott** is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. **POSITION SUMMARY** An exciting opportunity has arisen in our Front Office department for a Front Office Supervisor. The role is a permanent position, 40 hours over 5 days. Main duties include: - + Developing and maintaining positive and productive working relationships with other employees and departments. + Assisting management in training, scheduling, evaluating, motivating and coaching employees. + Promoting a welcoming environment. + Checking guests in and out and assisting with any queries during their stay. + Answering the telephone and directing accordingly. + Ensure all guest complaints are followed up and dealt with professionally and efficiently. + Following Brand Standards in all aspects of the job role. The ideal candidate will have: + **Previous reception experience within the hospitality sector** + **Excellent IT skills (Knowledge of Opera is ideal)** + Strong interpersonal and communication skills (verbal, written, listening) + Analytical capabilities (decision making and problem solving). + Strong organisational skills. + The ability to take the initiative and act with integrity. **Progression and Benefits** + Uniform and free meals on duty + Wellbeing programmes + Discounted stays at Marriott hotels worldwide + Free car parking + Training & development opportunities + Service awards and incentives _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ Same Posting Description for Internal and External Candidates

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