(GBR) Housekeeping Assistant Manager

**Job Number** 22000036 **Job Category** Housekeeping & Laundry **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom **Brand** Marriott Hotels Resorts **Schedule** Full-Time **Relocation?** N **Position Type** Management **Located Remotely?** N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. **Marriott Hotels** , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. **JW Marriott** is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. **Start Your Journey With Us** **as Assistant Executive Housekeeper at London Marriott Park Lane** This 5-star hotel is situated in the centre of London's West End, on the corner of Oxford Street and Park Lane. Overlooking Hyde Park and once a stately apartment building, the London Marriott Hotel Park Lane is close to all of the city's most famous attractions, theatres and shops. Marble Arch London Underground Station is just metres away and offers easy access to any part of the city. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 6,700 properties across 130 countries and territories worldwide. We are now recruiting for an experienced **Assistant Executive Housekeeper** to join our five star, luxurious hotel. Work alongside a fantastic team and enjoy a world where career progression opportunities and world class training are available to you. **JOB SUMMARY** Responsible for the daily shift operation of Housekeeping, Laundry & The Club in the absence of the Executive Head Housekeeper. Directs and works with associates to ensure hotel guestrooms, public space and associate areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and associate satisfaction while maintaining the operating budget. **CANDIDATE PROFILE** **Education and Experience** + Ideally a Bachelors degree or equivalent from an accredited university in Hotel Management, Hospitality, Business Administration. **Skills and Knowledge** + **Customer and Personal Service** - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. + **Oral Comprehension** - The ability to listen to and understand information and ideas presented through spoken words and sentences. + **Reading Comprehension** - Understanding written sentences and paragraphs in work related documents. + **Number Facility** - The ability to add, subtract, multiply, or divide quickly and correctly. + **Writing** - Communicating effectively in writing as appropriate for the needs of the audience. + **Basic Computer Skills** - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). + **Mathematics** - Using mathematics to solve problems. + **Management of Material Resources** - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. **Management Competencies** + **Adaptability** - Ability to effectively adjust to major changes in work tasks or the work environment. + **Aligning Performance for** **Success** - Skilled at focusing and guiding others in accomplishing work objectives. + **Building a Successful Team** - Skilled at building a cohesive team and facilitating goal accomplishment. + **Building Trust** - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. + **Communication** - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. + **Customer Focus** - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. + **High Work Standards** - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. + **Planning and Organizing** - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. + **Problem Solving/Decision Making** - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. **CORE WORK ACTIVITIES** + **Demonstrating Leadership** - Utilising interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. + **Exceeding Customer Expectations** - Providing services that are above and beyond for customer satisfaction and retention. + **Developing and Building Teams** - Encouraging and building mutual trust, respect, and cooperation among team members. + **Supervising Associates** - Supervising and managing associates. Managing day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence. + **Achieving/Exceeding Goals** - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. + **Managing Daily Operations of the Area or Department** - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. + **Coaching and Developing Others** - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. + **Modeling Appropriate Behaviors** - Serving as a role model to demonstrate appropriate behaviors. + **Improving Service** - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. + **Maintaining Productivity Levels** - Ensuring and maintaining the productivity level of associates. + **Communicating with Supervisors, Peers, or Subordinates** - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. + **Guiding, Directing, and Motivating Subordinates** - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. + **Administrating Recognition Programs** - Participating in associate recognition program, publicly recognizing good quality, performance and service. + **Organizing, Planning, and Prioritizing Work** - Developing specific goals and plans to prioritize, organize, and accomplish your work. + **Communicating, Monitoring, and Ensuring Safety Standards** - Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety. **JOB SPECIFIC TASKS** + Supports and supervises an effective inspection program for all guestrooms and public space. + Communicates areas that need attention to staff and follows up to ensure understanding. + Ensures all associates have proper supplies, equipment and uniforms. + Empowers associates to provide excellent customer service. + Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. + Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. + Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. + Assists as needed in the interviewing and hiring of associate team members with the appropriate skills. + Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. + Participates in associate progressive discipline procedures. + Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals. + Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals. + Responds to and handles guest problems and complaints. + Strives to improve service performance. + Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. + Observes service behaviors of associates and provides feedback to individuals. + Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. + Participates in the associate performance appraisal process, providing feedback as needed. + Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. + Ensures associates understand expectations and parameters. + Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. + Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. + Works effectively with the Engineering department on guestroom maintenance needs. + Participates as needed in the investigation of associate accidents. + Supervises the hotel general cleaning schedule. + Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. + Inventories stock to ensure adequate supplies. **BENEFITS** In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered: + A unique opportunity to be part of an award winning international brand where we celebrate your unique talent. + Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. + World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. + Work alongside some amazing talent- award winning, experienced hospitality professionals + Discounted room nights, meals, and spa access-because your wellbeing means so much + Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance + Access to major high street discounts so you can treat your friends and family as required _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

source https://dejobs.org/DBAF412C828B4DFFB7685981BDDC972725