(GBR-London) Food & Beverage Supervisor

**Job Number** 22000029 **Job Category** Food and Beverage & Culinary **Location** London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom **Brand** Marriott Hotels Resorts **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located Remotely?** N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. **Marriott Hotels** , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. **JW Marriott** is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. **Start Your Journey With Us** **as a Food & Beverage Supervisor at London Marriott Park lane** This 5-star hotel is situated in the centre of London's West End, on the corner of Oxford Street and Park Lane. Overlooking Hyde Park and once a stately apartment building, the London Marriott Hotel Park Lane is close to all of the city's most famous attractions, theatres and shops. Marble Arch London Underground Station is just metres away and offers easy access to any part of the city. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 6,700 properties across 130 countries and territories worldwide. We are now recruiting for an experienced **Food & Beverage Supervisor** to join our five star, luxurious hotel. Work alongside a fantastic team and enjoy a world where career progression opportunities and world class training are available to you. **Food & Beverage Supervisor Job Summary** **POSITION SUMMARY** + To effectively supervise and support the food and beverage Department’s Associates, to maintain a highly motivated team, high standards of service and maximize revenue. Assist management with delivery service ideas, directions from management or senior management, follow sequence of service and bringing up ideas and feedback. + To serve food and alcoholic beverages to guests in all F&B Outlets. + To set tables according to type of event and service standards. Answer questions on menu selections. + To communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. + To record transaction in MICROS system at time of order. + To check with guests to ensure satisfaction with each food course and/or beverages. + To maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. + To present physical and accurate check to guest and process payment. + To make sure that soiled glassware and china is washed and polished. + To check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. + To monitor room service orders, executive lounge, meeting rooms and dining rooms for seating availability, service, safety, and well-being of guests. + To monitor and record reservations through third party websites, phone and face to face with guests Working accordingly the current F&B organizational structure and being able to work in multiple outlets or understand the concept, sequence of service and atmosphere. + To follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. + To assist fellow colleagues both within and outside your normal department where possible to ensure operational and customer service requirements are always achieved. + Please be advised that this job description is designed to provide guidelines of your role but, from time to time, the business may require to perform tasks that may not be listed but are vital to the success of the Hotel. **CRITICAL TASKS** **Safety and Security** Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate safety training and certifications to perform work tasks. Ensure to be trained, fully aware and follow of all Licensing acts and procedures. **Policies and Procedures** Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Maintain confidentiality of proprietary materials and information. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. **Guest Relations** Address guests' service needs in a professional, positive, and timely manner. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Thank guests with genuine appreciation and provide a fond farewell. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, 15/5 rule) to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Assist other employees to ensure proper coverage and prompt guest service. **Communication** Speak to guests and co-workers using clear, appropriate and professional language. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. To facilitate good up and down flow of communication within the department, including maintaining memo and daily information boards holding shift briefs and allocating stations. To brief and de-brief associates recognizing good performance and areas of improvement. **Working with Others** Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. To be responsible for ensuring appropriate staffing levels at all times. To drive associate morale, through recognition, empowerment and develop associates for promotion. Partner with and assist others to promote an environment of teamwork and achieve common goals. **Quality Assurance/Quality Improvement** Comply with quality assurance expectations and standards. To ensure that the quality of service is always at the highest level and in accordance with the outlined local and corporate standards and operating procedures. To take monthly inventory counts. To drive upselling and incentive based promotions. **Physical Tasks** Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. **General Food and Beverage Services** Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)). Be aware of all ingredients and allergies in all beverages and dishes. Inspect the cleanliness and presentation all china, glass, and silver prior to use. **Assists Management/Leading** Communicate with guests, other employees, or departments to ensure guest needs are met. Be vigilant about any possible tasks or challenges front of house and back of house. Have eyes to details. To ensure that all-administrative duties are in operation and deadlines met. To ensure high standards of work performance, conduct and appearance are met. To aid department managers in the selection process of associates, whilst meeting appropriate levels of staff and as per budget. To encourage associates to take responsibility in the absence of a supervisor. To carry out any other duty/function that may be assigned by immediate Manager, Department Head or Executive Committee Member. **Greeting and Seating** Thank every guest upon departure, invite them to return, and wish them a fond farewell. Respect, understand an follow the Brand Standard Audit questions in detail. **Closing** Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. To be responsible for the safe keeping of all keys. **Beverage/Coffee Cart** Inspect the cleanliness and presentation all china, glass, and silver prior to use. To control Par level stock and inter-departmental transfers. **Cash/Bank Handling** Record transaction in MICROS system at time of order. Follow cashier procedures correctly in accordance to Marriott Policies. **Steps of Service** Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. Check in with guests to ensure satisfaction with each food course and/or beverages. Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary. Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability. **General** Be aware of all promotions, offers and specials which the department and hotel offers. Performs other related tasks as assigned by management. Complies with Marriott International Hotels Limited Continent Office policies and procedures. Working hours as required to do your job but normally not less than 32 hours per week. **What we’re looking for** Experience: + Previous experience working within a self-accounting hotel is desirable. + At least 1 year of related work experience Skills and Knowledge: + Ability to work collaboratively with hotel service team in providing exceptional customer service + Demonstrate leadership, teamwork & delegation skills + Strong problem-solving skills + Strong English communication skills (verbal, listening, writing) + Strong organization and working to deadline skills + Knowledge of overall hotel operations desirable but not essential + Ability to use standard software applications and hotel systems (e.g., Word, Excel, Powerpoint) + Must possess a high degree of numerical literacy + Pro-active, reliable & must display an extremely high degree of integrity + Able to work alone and within a team + Flexibility of hours due to period end requirements Education or Certification + Excellent level of English essential + Bachelor’s degree preferable but not a pre-requisite **Why Work for us as a Food & Beverage Supervisor** In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered: + A unique opportunity to be part of an award winning international brand where we celebrate your unique talent. + Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. + World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. + Work alongside some amazing talent- award winning, experienced hospitality professionals + Discounted room nights, meals, and spa access-because your wellbeing means so much + Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance + Access to major high street discounts so you can treat your friends and family as required **You’re welcome here** Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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