(GBR-Wiltshire) Events Manager

**Job Number** 22001120 **Job Category** Event Management **Location** Swindon Marriott Hotel, Pipers Way, Wiltshire, WILTSHIRE, United Kingdom **Brand** Marriott Hotels Resorts **Schedule** Full-Time **Relocation?** N **Position Type** Management **Located Remotely?** N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. **Marriott Hotels** , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. **JW Marriott** is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. **Introduction to the Swindon Marriott Hotel** Located at the gateway to the Cotswolds, Swindon Marriott Hotel is conveniently situated close to the historic Old Town, the Swindon train station, Swindon Designer Outlet and the Steam Museum, as well as popular destinations like Bath, Oxford and Stonehenge. The hotel itself has picturesque views over the gardens and tennis courts and a range of facilities including: Cast Iron Bar & Grill, our signature restaurant, a fitness centre, an indoor swimming pool, as well as a steam room and sauna. Our modern hotel also offers a pillarless ballroom, an enchanting garden and nine meeting rooms, ideal for everything from social celebrations to corporate meetings. The Swindon Marriott hotel caters for a whole range of guests by providing both a personal and friendly service, alongside our exceptional facilities. This alongside the transport links located close to the hotel allows Swindon Marriott hotel to firmly establish itself as a leading brand within the area. **Progression and Benefits** ‘Open doors to opportunity’ is Marriott’s primary vision and as a consequence, the organisation is regularly looking to invest in its associates to ensure they are given the opportunities to grow and progress. To support this there are a range of benefits the company offers, including: + Free meals on shift. + Discounted stays at Marriott hotels worldwide. + Free Car parking + Uniform + Training and development opportunities. + Service awards and recognition gifts **The Role Itself and the Duties Involved** An exciting opportunity has arisen in our Conference and Banqueting department for a Events Manager. This is a permanent position, with a contracted work time of 40 hours over 5 days Main duties include: **Managing Banquet Operations** • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). • Applies knowledge of all laws, as they relate to an event. • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. • Adheres to and reinforces all standards, policies, and procedures. • Maintains established sanitation levels. • Manages departmental inventories and maintains equipment. • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. • Schedules banquet service staff to forecast and service standards, while maximizing profits. • Assists team in developing lasting relationships with groups to retain business and increase growth. **Participating in and Leading Banquet Teams** • Sets goals and delegates tasks to improve departmental performance. • Conducts monthly department meetings with the Banquet team. • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. • Acts as a liaison to the kitchen staff. • Leads shifts and actively participates in the servicing of events. **Ensuring and Providing Exceptional Customer Service** • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Ensures employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Reviews comment cards and guest satisfaction results with employees. **Conducting Human Resources Activities** • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals. • Monitors progress and leads discussion with staff each period. • Participates in the development and implementation of corrective action plans. • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. • Attends and participates in all pertinent meetings. **Qualifications and Skills** There are a range of qualifications, skills and characteristics we are looking for to successfully fill this role. These include: + High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. + Strong communication skills (verbal, written, spoken). + People management and organisation skills. + Flexible to work any shift including weekends, bank holidays and nights on occasions **Closing** Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

source https://dejobs.org/FE553625BB8D4061A5BD07DF96A94BFA25