(GBR-London) Assistant Night Manager

**Job Number** 19162733 **Job Category** Rooms and Guest Services Operations **Location** London Marriott Hotel County Hall, The County Hall, London, Greater London, United Kingdom VIEW ON MAP **Brand** Marriott Hotels Resorts /JW Marriott **Schedule** Full-time **Position Type** Non-Management/Hourly **Start Your Journey With Us** Discover the tranquillity of the London Marriott Hotel County Hall located ideally in the bustling and vibrant SouthBank. Inspired by views of London’s iconic landmarks and the building’s heritage, our hotel immerses guests in the unique beauty of our borough. Situated in London’s former City Hall, overlooking the Houses of Parliament, our accommodation and event venues share the city’s rich history and embody the quintessentially British charm. Tucked beside the River Thames and adjacent to Westminster Bridge, our hotel offers views of the London Eye and Big Ben. After a restful night's sleep, keep to your workout routine in our state-of-the-art fitness centre or relax in the indoor pool. Dine at Gillray’s Steakhouse & Bar, with over 100 gins, serving locally sourced steaks from O’Shea's Butchers or unwind at The Library for Afternoon Tea. Hold your next business meeting or special event at our hotel. We offer 7,071 square feet of elegant space and 12 event venues with fantastic views. **Job Summary** Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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