**Job Number** 20027538 **Job Category** Food and Beverage & Culinary **Location** W London, 10 Wardour Street, London, Greater London, United Kingdom VIEW ON MAP **Brand** W Hotels **Schedule** Full-time **Relocation?** No **Position Type** Non-Management/Hourly **Start Your Journey With Us** Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. KEY ATTRIBUTES Ø Possess a good command of English Ø An excellent verbal manner and proven customer service skills Ø Good knowledge or experience of the hospitality industry Ø Good organisation skills with an attention to detail Ø A team Player with flexible & positive attitude Ø Hardworking and consistent DESIRABLE ATTRIBUTES Ø Previous experience in hosting Ø Previous experience using booking systems Ø Be able to demonstrate experience in complaint handling Ø Passion for the hospitality industry Ø Able to work in a fast paced environment & remain calm under pressure Ø Previous brand experience or knowledge MAIN DUTIES & RESPONSIBILITIES _This role requires thefollowing responsibilities, which include but are not limited to;_ o Represent and be the face of the hotel/bar to all guests o Greet guests and present menu o Strong task and time management abilities o Interacting with guests with exceptional interpersonal and communication skills o Positive, engaging personality and professional appearance o Create classics and innovative drinks exceeding guests needs and expectations o Assess guests needs and preferences and make recommendations o Make recommendations and answer all related inquiries o Record drink orders accurately into Micros o Record wastages o Prepare and serve drinks in accordance with standard recipes o Peel, slice and pit fruit for garnishing drinks. o Mix and garnish cocktails according to standard specs o Restock and replenish bar inventory and supplies o Serve snacks to guests seated at the bar o Up-sell drink and food to guests o Respond promptly to requests from guests in a polite and professional way. o Eye for detail and own initiative o Attempt to limit problems related to guests excessive drinking by following established procedures o Process transactions using the POS system o Prepare checks for guests or open tabs o Process guests payments, or take tabs by using CC or room number + name o Arrange glasses and bottles into attractive and functional displays o Ensure clean glasses, bar equipment and working areas o Comply with all health, safety and hygiene standards and policies o Balance the cash register at the start and close of each shift o Order and restock bar inventory (Requisitions, fruit orders...) o Create drinks recipes o Stay guests focused and provide excellent guests experience o Availability to work late nights, weekends and bank holiday as we operate 365 days a year o Help others (barbacks, waitress...) when required, don't wait to be told o Maintain bars as clean as possible and use quiet times to clean, tidy up o Make sure wearing a uniform and W pin at all times when in public areas. _As per business needs andat the request of direct supervisor and/or management, the talent could berequired to perform other tasks outside of those listed above._ _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
source https://dejobs.org/A84B9BC44CEB4AD494589EB4FBEAA59125
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