(GBR-London) Director of Rooms

**Job Number** 20026878 **Job Category** Rooms and Guest Services Operations **Location** JW Marriott Grosvenor House London, 86 Park Lane, London, Greater London, United Kingdom VIEW ON MAP **Brand** Marriott Hotels Resorts /JW Marriott **Schedule** Full-time **Relocation?** No **Position Type** Management **Start Your Journey With Us** **Director of Rooms** **Welcome to our family** As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. **Be part of our award-winning team at one of Europe’s most iconic and prestigious five star hotels** Opened in 1929 and frequented by royalty and celebrities, historic Grosvenor House offers a world class experience for guests and associates alike. **The impact you’ll make** No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your teams warm welcome, and the efficiency in getting them checked in and pointed in the right direction. When they know you and the Front of House Team genuinely care about the quality of their stay, you are operating at a level of excellence. **Whatyou’ll do** Assists in managing the execution of all operations in the rooms area departments including Front Office, Guest Relations, Concierge, Garage and At Your Service and managing the respective managers and associates. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department’s. Monitors compliance with standards and procedures. **Directorof Rooms Perks you deserve** We’ll support you in and out of the workplace by offering: An opportunity to be part of an award-winning international brand where we celebrate your unique talent Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide Blue Banded Marriott management status 23 days holidays upwards (inclusive of 8 Bank Holidays) 20% off across food and beverage outlets in Marriott properties worldwide Recognition programmes and associate awards to appreciate outstanding talent Wellbeing and community engagement activities on and off property Bike Scheme and Travel Ticket Loan available for all associates Workplace Pension Scheme Private Medical Meals on duty, uniform provided and laundered free of charge Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels World class training and development programmes tailored to enhancing your skills and help you grow Work alongside talented, award winning and experienced hospitality professionals **Whatwe’re looking for** An experienced Front of House Manager or Director of Rooms Experience within the Luxury Market Great conversational skills and teamwork spirit Positive outlook and outgoing personality Ability to coach and motivate Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them Provides excellent customer service by being readily available/approachable for all guests by striving to continually improve guest and employee satisfaction. **You’rewelcomed here** Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued. _Marriott International is an equal opportunityemployer committed to hiring a diverse workforce and sustaining an inclusiveculture. Marriott International does not discriminate on the basis ofdisability, veteran status or any other basis protected under federal, state orlocal laws._

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