(GBR-London) Project Director Loyalty EMEA - FTC

**Job Number** 20026476 **Job Category** Rooms and Guest Services Operations **Location** Europe Office - London, Barnard's Inn, 86 Fetter Lane, London, Greater London, United Kingdom VIEW ON MAP **Brand** Corporate **Schedule** Full-time **Relocation?** No **Position Type** Management **Start Your Journey With Us** Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? **POSITION SUMMARY** The Planning & Services team provides project management & planning, transformation and business consultancy support to the senior leadership team of Consumer Operations in Europe, Middle East and Africa and their disciplines. The _Project Director, Loyalty_ will support the Sr Director of Planning & Services with the development, project management and pull-through of the strategy and related projects of Marriott International’s Loyalty program “Marriott Bonvoy” across Europe, Middle East & Africa. This role is a maternity cover position until the end of Dec 2020. Marriott’s Consumer Operations team is accountable to drive demand and top-line revenues for our hotels through our brands, loyalty program, digital, sales, distribution, revenue management, and marketing initiatives and programs. Our loyalty program “Marriott Bonvoy” is a key element of Marriott International’s efforts to attract and engage with customers and build and reward their loyalty. This position will be an integral component in supporting the development of the EMEA Loyalty Strategy. This position will provide strong consulting and analytical support and work closely with the Loyalty/Partnerships, CLS/Operations, HQ Loyalty as well other Consumer Operations and HR teams to help execute the loyalty integration efforts and any other relevant loyalty initiatives. Furthermore, this position will have excellent communication and interpersonal skills as well as experience in training team members. This position will tactical deployment to ensure successful adaptation of the new loyalty strategy in our hotels and offices. The _Project Director_ will also contribute to continually improving and evolving the support services provided by the Planning & Services team through the development and enhancements to processes, tools and templates. **JOB DESCRIPTION** **DETAIL** The primary responsibilities for this role include: + Acts as EMEA Loyalty Strategy project lead to craft a merged strategy with relevant cross-discipline stakeholders + Collaborates with other subject matter experts to identify gaps in loyalty support structures and create strategies for filling them as needed + Assists with strategy and execution of activities relation to loyalty strategy adoption + Provides recommendations to improve the effectiveness of loyalty processes or activities + Leverages available resources within a cross-functional team to maximize efficiencies and speed to market for all loyalty programmes and services + Work with key stakeholder groups during design and development phase of project to align project needs and gain buy-in + Collaborates on stakeholder presentations to continent leadership during deployment of new programs and services + Supports and reviews development and deployment of loyalty training resources and assets + Refines tracking mechanisms and processes for measuring progress and success against pull through priorities + Actively engages continent stakeholders to refine culture creation model + Develops regular presentations and updates to discipline and senior leaders within EMEA and Marriott head offices + Conducts other duties as appropriate **Expected Contributions:** + Assist in the creation of strategic plans, approaches, and processes for the execution of key Consumer Operations initiatives + Develop and maintain detailed project and change management/communication plans with timelines/milestones for various projects + Analyse and monitor high-profile Continent Consumer Operations initiatives to help with reporting and resource prioritization + Compile and prepare information in PowerPoint for various stakeholder meetings with little guidance + Deploy processes and communications that create accountability with project team and drive results + Improve processes, actively seek stakeholder feedback, and lead the delivery of key assignments + Analyse and summarize internal and external data for key stakeholders or meetings + Monitor success of initiatives/projects and existing programs/products/services + Create and maintain productive working relationships across multiple stakeholder disciplines to ensure progress of initiatives **Additional Responsibilities:** + Present ideas, expectations and information in a concise and organized manner + Use problem solving methodology for decision making and follow-up + Maintain positive working relations with stakeholders across disciplines + Manage time effectively and conduct activities in an organized manner + Facilitate cross-discipline meetings as required + Inform, update, and provide information to key stakeholders in a timely manner + Complies with Marriott International policies and procedures + Performs other duties as assigned to meet business needs **C** **ANDIDATE PROFILE - KEY SKILLS AND EXPERIENCE DESIRED** **Required:** + Previous background in management consulting or project management; experienced professionals with more than five years of relevant industry experience are also encouraged to apply + High proficiency in MS PowerPoint and Excel + Exceptional project management, written and verbal presentation skills + Proven track record managing complex, multifunctional initiatives/projects + 3 or 4-year degree from an accredited university; MBA or relevant advanced degree preferred + Experience within hospitality industries and/or loyalty programs preferred **Skills:** + Ability to develop “client-ready” presentations and communicate effectively to a broad range of stakeholders + Strong analytical skills for problem-solving, planning, budgeting and monitoring project work + Ability to quickly gain a clear and comprehensive understanding of strategies, priorities and initiatives and represent them to various stakeholders + Excellent interpersonal and stakeholder management skills + Ability to define and enforce project governance + Excellent eye for detail and ability to review deliverables for completeness and quality **Attributes:** + Utilizes/exhibits systemic thinking; gets results by using systems and processes + Seeks input, drives for consensus and obtains closure + Demonstrates balanced judgment under pressure + Actively pursues and supports innovation and continual process improvement + Analytical and makes decisions using data and process, then moves quickly to action + Sets high performance standards for self and others and exhibits strong desire to achieve + Ability to quickly gain the trust and confidence of multiple stakeholders and constituencies + Ability to apply past learning to solve new challenges + Delivers results under potentially difficult conditions + Collaborates and works well in a creative, team-based approach to accomplishing work + Comfortable with complexity, ambiguity, and change + Active learner – able to enhance personal, professional and business growth through new knowledge and experiences _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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