(AUS-Hobart) Duty Manager - The Tasman, a Luxury Collection Hotel, Hobart

**Job Number** 20045896 **Job Category** Rooms and Guest Services Operations **Location** The Tasman, a Luxury Collection Hotel, Hobart, 34 Davey Street, Hobart, Southern Territory, Australia VIEW ON MAP **Brand** The Luxury Collection **Schedule** Full-time **Relocation?** No **Position Type** Non-Management/Hourly **Start Your Journey With Us** The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection. The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination. The hotel is due to open in March 2021. Reporting to the Rooms Division Manager, The Duty Manager will assist in administering and overseeing the Front Desk functions and daily property operations ensuring the highest levels of hospitality and service are achieved. In addition, you will support and develop associates to carry out their work whilst creating a high performing and trusted work environment. Ultimately, you will strive to ensure all operations flow smoothly which enables our hotel to meet our ambitious organisational goals. **KEY ACCOUNTABILITIES** This is a hands-on role and you will lead the operation of arrival and departure experiences, event activities and in-house guest interactions. + Manages day-to-day operations, ensuring quality, standards and meeting the expectations of our guests on a daily basis, whilst maintaining strong working relationships with all departments + Ensure the end to end guest experience is seamless and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests, resolving any customer complaints + Participates in all operation meetings, runs departmental meetings as required + Support the management of the Front Desk. Reviews daily arrivals, VIP, special requests, group needs, room assignments and coordinates with Housekeeping department the needs of guests + Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program involvement + Supervise all areas of the Front Desk as required + Empower associates to provide personal and unique customer and guest experiences + Lead learning and development sessions for associates and support associates training + Develop goals and plans to prioritise, organise and accomplish work and ensure that regular on-going communication is taking place with associates to create awareness of business objectives and desired results + Manages projects and initiatives as required + Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets + In the absence of related Department Head, may provide coverage for other areas, ensuring smooth operation + Any other duty as lawfully directed by The Tasman, Hobart **PROFILE** + Previous work experience as a Duty Manager or related professional area OR formal qualifications and/or degree from an accredited university in Hotel and Restaurant Management, Hospitality Business Administrations and related work experience + Hotel industry and local Australian work experience, demonstrating progressive career growth and a pattern of exceptional performance + Proven ability to deliver exceptional customer service + Demonstrated ability to handle sensitive or conflict situations effectively + Ability to adapt approach in real time to match the shifting demands of different situations + Strong organizational and time management skills + Able to demonstrate the capacity to perform the inherent requirements of the role + _Please note, only candidates with valid working rights in Australia will be considered for this role_ _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._