(AUS-Melbourne) Events Executive

**Job Number** 20055292 **Job Category** Sales and Marketing **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Brand** W Hotels **Schedule** Full-time **Relocation?** No **Position Type** Non-Management/Hourly **Start Your Journey With Us** W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in. Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. **MEETING & EVENTS** With almost 830sqm of ultra-modern conference, meeting and event space at W Melbourne, we’re setting the stage for spectacular events with fully adaptable conference equipment, world-class audio-visual facilities and contemporary cocktails and cuisine from our expert in-house catering team. The jewel in the crown, the GREAT ROOM is a 426sqm pillarless ballroom with an abundance of natural light and 4mx5m LED wall. We’re looking for talent that are passionate about delivering events that spark imagination and set minds racing. **ROLEPURPOSE** Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. **CAST KEYRESPONSIBILITIES** **Education and Experience** + Highschool diploma or GED; experienced (1 – 2 years of experience) in the eventmanagement or related professional area, OR + 2-yeardegree from an accredited university in Hotel and Restaurant Management,Hospitality, Business Administration, or related major; at least 1-yearexperience in the event management or related professional area required. **ManagingEvent Logistics and Operations** + Ensuresthat events progress seamlessly by following established procedures,collaborating with other employees, and ensuring accuracy. + Greetscustomer during the event phase and hands-off to the Event Operations team for theexecution of details. + Adheresto all standards, policies, and procedures. + Ensuresbilling accuracy and conducts bill reviews with the clients prior to processingthe final bill. + Managesgroup room blocks and meeting space for average to large-sized assigned groups. + Identifiesoperational challenges associated with his/her group and determines how to bestwork with the property talent and customer to solve these challenges\ and/ordevelop alternative solutions. + Useshis/her judgment to integrate current trends in event management and eventdesign. + Actsas liaison between field salesperson and customer throughout the event process(pre-event, event, post-event). + Participatesin customer site inspections and assists with the sales process as necessary. + Performsother duties as assigned to meet business needs. + Solicitsfeedback from the property departments to identify areas for improvement toenhance the Event Planner’s experience. **Ensuring andProviding Exceptional Customer Service** + Deliversexcellent customer service throughout the customer experience and encouragesthe same from other employees. + Empowersemployees to provide excellent customer service. + Setsa positive example for guest relations. + Coordinatesand communicates event details both verbally and in writing to the customer andproperty operations. + Alwaysmakes presence known to customer during this process. + Overseeshis/her customer experiences from file turnover through the post event phaseuntil turnover back to sales. + Followsup with customer post-event. + Respondsto and handles guest problems and complaints. + Usespersonal judgment and expertise to enhance the customer experience. + Staysavailable to solve problems and/or suggest alternatives to previousarrangements. + Worksto continually improve customer service by integrating obtained feedback andpersonal judgment into action plans. + Emphasizesguest satisfaction during all departmental meetings and focuses on continuousimprovement. + Interactswith guests to obtain feedback on product quality and service levels. + Ensureshourly talent understand expectations and parameters for event activities. **LeadingEvent Management Teams** + Conductsformal pre- and post-event meetings as required to review/communicate groupneeds and feedback. + Leadsformal pre-event and post-event meetings for average to large-sized assignedgroups. + Facilitatesvarious meetings as he/she perceives necessary (Banquet Event Order meeting,block review, etc). **Supportingand Coordinating with the Sales and Marketing Function** + Assistsin the sales process and revenue forecasting for customer groups. + Up-sellsproducts and services throughout the event process. + Forecastsgroup sleeping rooms and event revenue (catering and audio visual) for his/her groups. **ConductingHuman Resources Activities** + Reviewscomment cards and guest satisfaction results with talent. + Observesservice behaviours of talent and provides feedback to individuals and/ormanagers. + Assistsin the development and implementation of corrective action plans. + Takeinitiative to use his/her experience to improve service performance accordingto his/her evaluation of the issue and resolution. + Workswith the property talent and customers to address operational challengesassociated with his/her group. + Performsother duties as assigned to meet business needs. _MarriottInternational is an equal opportunity employer committed to hiring a diverseworkforce and sustaining an inclusive culture. Marriott International does notdiscriminate on the basis of disability, veteran status or any other basisprotected under federal, state or local laws._