(AUS-Melbourne) Host/Hostess (Part Time) / Lollo

**Job Number** 20053011 **Job Category** Food and Beverage & Culinary **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Brand** W Hotels **Schedule** Part-time **Relocation?** No **Position Type** Non-Management/Hourly **Start Your Journey With Us** W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in. Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox. Retox. Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in. **LOLLO** Lollo, will be under the culinary creative direction of a renowned local chef and will take diners from day to night and beyond, celebrating the chefs mixed heritage and unique approach to menu curation. We’re looking for Talent who are passionate about delivering electric dining experiences that get the whole town talking. **ROLE PURPOSE** Answer phones, take reservations, and enter guest information into reservation system. Maintain wait list and quote accurate wait time. Make appropriate seating decisions using station rotation chart. Organize seating for large and special needs groups. Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the venue and provide any needed assistance. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout shift. Monitor venue for seating availability, service, safety and well-being of guests. Communicate with guests and other talent to meet guest needs and ensure talent is working together as a team. **CAST KEY RESPONSIBILITIES** Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications where required. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other talent. Ensure adherence to quality expectations and standards. **Safety and Security** + Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. + Follow company and department safety and security HIDs and procedures to ensure a clean, safe, and secure environment. + Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. + Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury. + Follow property specific HIDs for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). + Follow HIDs for the safe operation and storage of tools, equipment, and machines. + Complete appropriate safety training and certifications to perform work tasks. **Policies and Procedures** + Protect the privacy and security of guests and fellow talent. + Follow company and department HIDs. + Ensure uniform and personal appearance are clean, hygienic, professional and in compliance with company HIDs. + Maintain confidentiality of proprietary materials and information. + Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. + Perform other reasonable job duties as requested by supervisors. **Guest Relations** + Address guests' service needs in a professional, positive, and timely manner. + Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. + Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. + Thank guests with genuine appreciation and provide a fond farewell. + Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. + Engage guests in conversation regarding their stay, property services, and area attractions/offerings. + Aid individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). + Assist fellow talent to ensure proper coverage and prompt guest service. **Communication** + Speak to guests and fellow talent using clear, appropriate and professional language. + Discuss work topics, activities, or problems with fellow talent, supervisors, or managers discreetly and quietly, avoiding public areas of the property. **Working with Others** + Support all fellow talent and treat them with dignity and respect. + Develop and maintain positive and productive working relationships with other talent and departments. + Partner with and assist others to promote an environment of teamwork and achieve common goals. **Quality Assurance/Quality Improvement** + Comply with quality assurance expectations and standards. **Physical Tasks** + Read and visually verify information in a variety of formats (e.g., small print). + Stand, sit, or walk for an extended period or for an entire work shift. + Move, lift, carry, push, pull, and place objects. + Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. + Move over sloping, uneven, or slippery surfaces. + Move up and down stairs and/or service ramps. + Reach overhead and below the knees, including bending, twisting, pulling, and stooping. **General Beverage and Food Services** + Monitor dining rooms for seating availability, service, safety, and well being of guests. + Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. + Notify management of maintenance repairs issues. + Report any talent, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. + Assist your and other departments when needed to ensure optimum service to guests. **Assists Management** + Communicate with guests, fellow talent, or departments to ensure guest needs are met. **Greeting and Seating** + Thank every guest upon departure, invite them to return, and wish them a fond farewell. + Thank every guest upon departure, invite them to return, and wish them a fond farewell. + Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. + Guide guests through the dining rooms and provide any needed assistance. + Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests. + Greet guests and determine the number in their party. + Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. **Closing** + Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. + Check with supervisor before leaving at end of shift. + Ensure closing etiquette is followed so that guests do not feel rushed **Reservations** + Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management. + Enter diner information (e.g., number of guests) into reservation system. _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._