(GBR-London) Senior Director, Engineering & Sustainability EMEA

**Job Number** 20061188 **Job Category** Engineering and Facilities **Location** Europe Office - London, Barnard's Inn, 86 Fetter Lane, London, Greater London, United Kingdom VIEW ON MAP **Brand** Corporate **Schedule** Full-time **Relocation?** No **Position Type** Management **Start Your Journey With Us** Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? **POSITION SUMMARY** **The Senior Director, Engineering & Sustainability is responsible for overseeing Engineering operations and drives sustainable efforts for all hotel brands across the Continent. The role functions as the strategic business leader of the area and continuously improves department, program, team, and job structures to ensure clear leadership accountabilities are in place. Works with direct reports and peers to develop and implement strategies and goals. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Provides direction and assistance to other teams regarding projects. Thinks creatively and practically to develop, execute and implement new plans or programs. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.** **EXPECTED CONTRIBUTIONS** **Key Responsibilities:** **• Provides functional and business expertise plus a strategic perspective to develop quality services and talent to meet or exceed the needs and expectation of guests and provide a return on investment to the Owners and Marriott.** **• Execute engineering strategies, standards and actions to exceed guest expectations and deliver high quality engineering practices that result in increased market share.** **• Lead the execution of engineering responsibilities for the region: engineering operating strategy, facilities management (i.e., facility and plant maintenance, asset protection, landscaping, etc.) and guest satisfaction.** **• Provide leadership to the engineering function in the region by setting priorities aligned with the region and discipline goals. Ensure quality and consistency of engineering practices and facilitate rollouts of new initiatives related to key business priorities.** **• Identify service improvements, anticipate challenges, and create competitive breakthrough strategies for the region. Protect and strengthen Marriott's competitive advantage by advocating and supporting sound business and engineering decision-making.** **• Review engineering and property maintenance guest satisfaction results for the region to identify areas in need of improvement; reviews findings with appropriate property Engineers and assists in developing appropriate corrective action.** **• Build effective working relationships with internal (regional teams & corporate resources) and external groups (customers & partners). Develop working relationships with Leaders of Engineering in other regions to share innovations and maintain engineering and facilities consistency throughout the Brands.** **• Stay aware of market trends in engineering and serve as the market change agent for new initiatives for the region when appropriate. Provides functional and business expertise and strategic perspective to develop quality services and talent to meet or exceed the needs and expectation of guests and provide a return on investment to the Owners and Marriott.** **• Help facilitate in identifying high-caliber talent that makes a strong positive impact on the organization. Anticipate future talent needs based on business plans. Transfer functional knowledge and develop engineering skills of other discipline managers.** **• Ensures proper management of the asset including all mechanical, kitchen and laundry equipment, electrical, life and fire safety systems, and guestroom, public and common structural areas in accordance with each brand’s Standard Operating Procedures.** **• Makes recommendations for CAPEX funding of building projects, plant equipment, and renovations in accordance with brand business strategy.** **• Assists in the pre and post opening related engineering functions necessary to successfully open new properties.** **• Performs other reasonable duties as required for the position.** **Managing Projects and Priorities** **• Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.** **• Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.** **• Analyzes information and evaluates results to choose the best solution and solve problems.** **• Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.** **• Plans, develops, implements, and evaluates the quality of the teams’ operations.** **• Provides recommendations to improve the effectiveness of processes or programs.** **• Understands and meets the needs of key stakeholders.** **• Supports achievement of performance goals, budget goals, team goals, etc.** **Leading Discipline Team** **• Champions leaders’ vision for product and service delivery.** **• Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.** **• Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.** **• Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.** **Managing and Conducting Human Resources Activities** **• Continuously improves department, program, team, and job structures and ensures clear leadership accountabilities are in place.** **• Interviews and hires employees.** **• Facilitates regular, ongoing communication in department (e.g., staff meetings).** **• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.** **• Solicits employee feedback.** **• Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.** **• Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs).** **• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.** **• Identifies talents of direct reports and their teams and assists with their growth and development plans.** **CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED** **EDUCATION AND EXPERIENCE** **• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.** **• Minimum 5 – 7 years’ experience in engineering, facility management operations, or related professional area.** **• Ideally has above property or corporate experience in managing projects and teams.** **• Able to travel 50% of working time** **SKILLS AND COMPETENCIES** **Leadership** **• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.** **• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.** **• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.** **• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.** **• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.** **• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.** **Managing Execution** **• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.** **• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.** **• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.** **Building Relationships** **• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.** **• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.** **• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.** **Generating Talent and Organizational Capability** **• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.** **• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.** **Learning and Applying Professional Expertise** **• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.** ** Operations Program Design & Development-The ability to lead and/or contribute to establishing operational requirements using various inputs (e.g., market research, brand), develop content that translates to product and service specifications, such that programs can be executed in brand voice at the property level in an efficient & cost effective manner for the Engineering discipline.** ** Operations Execution-The ability to systemically implement, evaluate, and sustain operations programs to ensure that the products and services being executed deliver the intended benefits, create value, contribute to guest satisfaction, and meet the needs of the various stakeholders (guests, property staff, brand, CLS, etc.).** ** Performance Monitoring-The ability to use available performance metrics to measure the effectiveness of the various operations disciplines, diagnose issues and make recommendations at the property, market, and/or brand-level.** ** Operations Accounting and Analysis-Knowledge of profit and loss statements and the ability to accurately plan for and forecast expenses and revenue using appropriate data inputs as part of a financial plan.** ** Communications-The ability to use knowledge of communication strategies to effectively convey and disseminate information in a way that enables understanding, “buy in,” and action.** ** Project Management-The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope, time, resources and budget.** ** Project Business Planning-The ability to facilitate project planning, approval and funding decisions using a defined process; this includes determining resource needs and work allocation.** **• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.** **o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).** **o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.** **o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.** **o Reading Comprehension - Understands written sentences and paragraphs in work related documents.** **o Writing - Communicates effectively in writing as appropriate for the needs of the audience.** **_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._**

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