(GBR-London) Learning and Development Delivery Manager

**Job Number** 20201892 **Job Category** Human Resources **Location** Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP **Brand** Marriott International, Inc. **Schedule** Full-Time **Relocation?** N **Position Type** Management Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?  JOB SUMMARY The Manager L+D Delivery helps drive Marriott values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position also monitors the various channels of service to assess the level of service quality delivered to the customers. The position is responsible for delivering core training and other leadership programs to the properties within the region to enable the achievement of desired business results. Training programs focus on a variety of topics including management development, product knowledge, company philosophy, customer service and leadership skills. They manage the delivery of both custom and corporate training programs whilst measuring the effectiveness of training to ensure a return on investment for Marriott International and property leadership. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Human Resources, Business Administration, or related major • 2 years’ experience in human resources, management operations, marketing and brand management or related professional area. • 2 years’ experience in a training manager role or equivalent, building training plans and delivering regular classroom training • Experience in EMEA • Working in a cross-cultural environment • Certification in some Marriott leadership programs • Future expectations to travel up to 75% of working time • Ability to deliver programs virtually, through a variety of platforms, including Microsoft Teams CORE WORK ACTIVITIES MARRIOTT VALUES • Drives Marriott values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. • Supports the Marriott culture through ensuring that the Marriott values are an integral part of all training courses. • Leverages all opportunities to drive engagement DELIVERY OF TRAINING • Delivers core management training to the hotels within the region, monitoring feedback from the participants and ensuring high quality delivery and participant satisfaction • Supports and manages training initiatives generated by the business • Delivers new leadership programs that are relevant to the current business, at any given time • Works closely with members of the IMTN trainer network, coaches IMTNs and ensures that they are comfortable and able to deliver the progr • Performs other duties as assigned to meet business needs. REPORTING AND QUALITY CONTROL • Tracks key business indicators (associate and guest satisfaction, retention and financial results) to determine the effectiveness of trainings and makes adjustments as necessary. • Provides input and recommends training enhancements to ensure relevance of training activities. Additionally, the ideal candidate will possess the following skills/knowledge: • Thrives in a fast - paced, project-driven organization. • High flexibility, and comfortable with change • Able to integrate and balance priorities, work activities and resources • Communicates concepts in a clear and persuasive manner that is easy to understand. • Builds relationships with training participants and HR leaders, driving increased engagement • Highly organized and able to handle multiple priorities. • Meets deadlines, respecting time and quality criteria • Demonstrates connectivity with the training strategy and overall human resources goals • Has prior experience using virtual delivery platforms • Demonstrates a solid understanding of the business based on own experience MANAGEMENT COMPETENCIES Leadership • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.. • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed. Building Relationships • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and

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